Licensing Policy Update
In the last couple of months, we’ve been working hard in redesigning our license’s renewal and upgrade policy. We want eEvidence to be a friendly environment and, we must admit it, some of our former licensing processes were a bit too tight.
We know our customers value what we do for them. And we trust they will always use our services with responsibility. Our new licensing policy is based on this belief.
Renewing just because
Do not worry about your license’s renewal date. We will now let it expire before asking you to renew, sending you a 30 days notice to do so, without service interruption.
Do not overpay
When registering for a premium license, you no longer have to select a plan that suits your intended use. If you ever reach your license’s limit, you will be given 15 days to renew or upgrade you license before we suspend your service. In most cases it is worth upgrading, but you may as well decide to renew your current plan for a full new year. In case you decide to upgrade, you will get a 100% refund of what you paid for the previous license with no changes on the expiration date.
Upgrade only if…
There are only two reasons why you should consider upgrading: because you’ve reached you license’s year quota or because you are interested in the advanced features included in the E+ Unlimited plan. Other than these, no need for you to upgrade.
Are you sure you need to upgrade?
License downgrades have never been, and never will be, permitted. Every premium license includes perpetual backup of your eEvids and our flat rates have been adjusted to make the model sustainable for the years to come. Allowing you to switch to a more affordable license, would either risk our model or require us to partially delete your backup.
With this new policy, customers no longer need to worry about their license’s quota and due dates. If a revision of their license is ever needed, we will let them know with plenty of time for them to make a decision.
If you are interested in starting to to communicate with greater guarantees and you are a professional, particular and/or small company, do not hesitate to consult the different rates available and register. If on the other hand, you are a company with high volumes of shipments and needs tailored to your project, please contact us.
