MPM Software & eEvidence: Registered Email for Insurance Agents and Brokers

We introduce the new integration between eEvidence and MPM Software, a leading company in management software for insurance agents, mediators and brokers in the Spanish market. This integration offers professionals in the sector the possibility to communicate through eEvidence’s certified email directly from MPM’s segElevia platform.

If you are already an MPM client and want to benefit from this integration, go to the online registration page of eEvidence for MPM clients and choose the plan that best suits your needs. Once contracted, follow this guide for configuration or contact the MPM team.

Features of the integration between MPM Software and eEvidence

The integration allows insurance agents, brokers and brokerages to send certified emails directly from the segElevia platform and obtain:

• Proof of sending (demonstrates that the professional fulfilled their obligation to inform)
• Proof of content, including attachments
• Proof and delivery notification to the recipient in real time
• Immutable evidence, with legal validity and admissible in judicial proceedings
• Specific support for RGPD consent collection for segElevia

Users of segElevia and segNeurona who integrate eEvidence will benefit from the following additional features:

• Sending individual and/or bulk certified emails.
• Collection of consents authorized by the client on the landing page (only for RGPD certified emails) and updating of values in the segElevia / segNeurona client file through the activity planner.
• Automatic collection of the certified email evidence PDF and automatic archiving in the documentary link (both for certified emails and RGPD certified emails) through the activity planner.

Why you should use certified email

eEvidence’s certified email allows you to demonstrate with legal validity any communication that the professional has sent: the moment of sending, proof of content and attachments, and when the recipient received it.

Telecommunication has gone from being an option to being a necessity. The vast majority of insurance agents, brokers and brokers use email daily to communicate with their network of collaborators, clients and insurers, with the aim of carrying out their commercial and administrative activity in an agile, effective and economical way.

However, conventional email has a great weakness that works against it: its lack of probative force when one of the two parties denies the obvious, that is, denies the existence of that email. Since a conventional email is easily manipulable, in case of a dispute or judicial proceeding, it could be easily challenged because it would be impossible to demonstrate 100% its authenticity and integrity. It is then when the professional is exposed to risks for not being able to prove the communication.

This does not happen when the communication has been certified. This is where eEvidence comes into value, which certifies with legal validity the emails sent from the MPM SegElevia platform and issues an evidence certificate in PDF format that demonstrates their sending, content, attachments and delivery to the recipient in real time.

Use cases of certified email in the insurance sector

There are multiple use cases in which certified email is of great value in the insurance sector, starting with regulatory compliance with the Insurance Distribution Law or the General Data Protection Regulation.

Whatever the situation, email certification is designed for preventive use. The most common use cases among sector professionals are:

Client management

• Sending prior information sheets
• Client registration/cancellation notifications
• Password change letters
• SEPA mandate sending to policyholders
• Cancellation communications to the policyholder for non-payment
• Coverage certificates, counted guarantees, beneficiary, etc.

Management with insurance companies

• Cancellation notifications to insurance companies
• Claims for receipts that have not arrived
• Requests for policy redemption
• Information requests for regularizations to policyholders and sending to insurers

Claims management

• Communications of deadline interruption
• Special claims communications (e.g.: expiration of the claim period)
• Reiterations (e.g.: missing client documentation, appraisal delays, settlement sending, etc.)
• Communication to the insured about claim closure due to lack of impetus

Other management

• Regulatory compliance with GDPR and express consent
• Sending Professional R.C. certificates to secretaries/prosecutors
• Documentation requested for audits

Frequently Asked Questions (FAQ)

Does this integration have additional costs?

No, there are no extra integration costs beyond your eEvidence plan subscription.

Can I use eEvidence certified email if I only work with segNeurona?

Yes, the integration also supports segNeurona users, with the same legal guarantees and features.

Is certified email legally valid in court?

Absolutely. eEvidence provides immutable, court-admissible proof of sending, content, and delivery.

Conclusion: strengthen your insurance communications with eEvidence

Integrating eEvidence with MPM Software transforms how insurance agents and brokers communicate with clients and insurers. From regulatory compliance to daily operations, certified email provides peace of mind, legal security, and efficiency that conventional email cannot offer.

Register now as an MPM client and start using certified email directly from segElevia to protect your communications and comply with legal requirements.