Reliable Notifications in the New Elevator ITC Regulation with Registered Email

The new Royal Decree 355/2024 has introduced important changes to elevator management in Spain. Among them is a key obligation: elevator maintenance companies must send certain communications to owners in a reliable, verifiable way. These notifications cover inspections, maintenance reports and repair work, and are essential to guarantee safety and regulatory compliance.

The challenge

For maintenance companies, it’s not only about sending notifications but also being able to prove they were delivered and received. Guaranteeing traceability, content integrity and legal proof can be complex and costly with traditional methods.

The solution: registered email from eEvidence

As a provider of certified electronic delivery services under the eIDAS Regulation, eEvidence offers a secure and simple way to meet these requirements. With registered email you can:

• Guarantee receipt: each email includes a certificate of sending, delivery and content.
• Obtain irrefutable proof: delivery reports show when and how the message was delivered and opened.
• Simplify processes: automate the sending and tracking of notifications.
• Ensure compliance: use an eIDAS-recognized solution to meet the demands of Royal Decree 355/2024.

Use cases under Royal Decree 355/2024

• Periodic inspection notifications: inform owners of upcoming inspections with enough time to prepare.
• Maintenance report delivery: send reports electronically, with attachments like photos or technical details.
• Repair or replacement notices: notify owners of necessary work, including budgets and deadlines.

Benefits of registered email for elevator companies

• Efficiency: automate and streamline notification management.
• Security: ensure delivery and maintain proof for audits or disputes.
• Compliance: demonstrate fulfillment of all legal obligations.
• Cost savings: avoid burofax and postal delivery costs.

Frequently Asked Questions (FAQ)

What does Royal Decree 355/2024 require regarding notifications?

Maintenance companies must reliably notify owners about inspections, maintenance reports and repairs, with proof of delivery.

Why is registered email the best option?

Because it combines speed, cost savings and irrefutable legal evidence, recognized under the eIDAS Regulation.

Conclusion

Royal Decree 355/2024 has raised the bar for elevator maintenance companies. With eEvidence registered email, you can ensure compliance, protect your business and simplify your communications.

Don’t wait until the next inspection — start using registered email today.