Registered SMS: What It Is, Uses and How to Send It

When you want to keep a record of a message, registered electronic communications are what you need. Both registered email and registered SMS will allow you to demonstrate the effective delivery of a notification with full guarantees in a fast, reliable and very economical way.

Keep reading and discover everything you need to know about what registered SMS is, what it’s for and how you can send registered SMS for your company.

What is a registered SMS?

A registered SMS is a short text message sent to a mobile phone that allows you to certify in real time its sending, content and delivery with legal validity. It is also known as burosms.

The main difference from conventional SMS is the degree of legal security it offers, equivalent to that of a registered email, a certified letter or a postal burofax. Thus, it is a fast, secure and reliable communication, and can be used as irrefutable evidence in court.

The sender receives an electronic evidence certificate, which serves as a delivery receipt, containing all the evidence that irrefutably demonstrates the transmission of the message and its effective reception, as well as a copy of the message.

To offer an extra layer of legal security, eEvidence signs this document with its qualified electronic signature (QES) to seal it and protect it against possible future malicious alterations, acting as a Digital Trust Service Provider.

What is registered SMS for?

Registered SMS has become a fundamental notification channel for many companies. It is a powerful tool with enormous potential.

On the one hand, it allows reaching practically anyone in the world, given that more than 3 billion people currently have a smartphone. On the other hand, it is a very effective and economical way to legally demonstrate that a third party has been notified and ensure that they have received it.

The use of registered SMS responds to two main reasons:

• Regulatory compliance, since the law requires companies to notify their customers in a reliable manner in certain processes - for example, in debt notification, service cuts or contract changes.
• Prevention, since the legal team of many companies considers that it doesn’t hurt to have solid and irrefutable proof about the delivery of certain important messages. “If we can protect ourselves for very little, why not do it?”.

Currently, registered SMS is considered an alternative to postal burofax and certified mail, and as a complement to certified email.

Here we highlight some of the main use cases of registered SMS by industries:

• Banking and financial services:

  • Sending contractual/pre-contractual information
  • Policy activation/deactivation/renewal
  • Loan deadlines
  • Overdrafts
  • Confirmation of deposits and transfers
  • Sending or recovery of access keys / PIN codes
  • Secure access and two-factor authentication (2FA)
  • Sending and acceptance of SEPA direct debit

• Insurance:

  • Debt/installment claims

  • Policy activation/cancellation/renewal

  • Changes in contractual conditions

  • Sending and acceptance of SEPA direct debit

  • Inform and obtain express GDPR/LOPD consent

  • Notification of documentation receipt

  • Claims notification

  • Inform of registration in default files

• Energy & Utilities:

  • Contract activation/deactivation/renewal
  • Non-payment/default notification
  • Supply cuts
  • Changes in contract conditions
  • Inform and obtain express GDPR/LOPD consent

• Legal, Law and Notary:

  • Client notifications
  • Lawyer notifications
  • Court rulings
  • Summons
  • Files

• E-commerce:

  • Purchase confirmation
  • Sending secure purchase links
  • Subscription acceptance

• Logistics and operations:

  • Delivery notices
  • Delivery confirmation
  • Electronic invoice sending
  • Incident communications
  • Non-payment claims

How to send registered SMS with eEvidence?

If you’re looking to send registered SMS, we can help you.

eEvid_SMS_, our solution for sending registered SMS, offers companies the best of both worlds: the effectiveness and performance of SMS as a communication channel with a high open rate, and the legal security of eEvidence certification, which protects your company’s interests and helps you with regulatory compliance.

Unlike other solutions, the strength of eEvid_SMS_ is that it has been designed for automated and transactional registered SMS sending, especially for large volumes and even internationally. Our registered SMS API allows rapid and robust integration into your company’s systems and facilitates the management of sending and receiving evidence certificates.

Would you like to explore registered SMS for your company? Write to us and we’ll contact you quickly to get to know you and provide you with advice for your project. Meanwhile, you can take a look at the specific product page and, why not, explore our certified email solution, the leading software for email certification.

We are one of the main digital trust service providers globally and our solutions are already used to certify more than 60 million electronic communications worldwide. Our goal is clear: to provide you with digital evidence of legal value about any communication you send or receive, in a fast, reliable and secure way.