How eEvidence Handles Postmaster Error Messages for Reliable Registered Email Delivery

When you send an email through eEvidence, you are actually sending us a request to deliver that email to its intended final recipients. We are very efficient at this; this is why it takes only seconds for you to receive the eEvid.Cert, which confirms delivery of your email.

Sometimes, delivery errors occur. For example:

• The recipient’s email address may be wrong.
• The inbox may be full.
• The recipient’s mail server may be temporarily down.

If an error is found, the eEvid.Cert is not generated and you will receive a notification email explaining that the delivery failed. We are continuously improving the detail of those messages so you always understand what happened.

Even if we succeed in delivering your email, there is no way to be 100% sure that the mail server we reached is the final destination. Like any other mail server, we deliver emails according to the SMTP protocol, which follows the DNS MX records of the recipient’s domain. Whether the server we connect to is the final server or an intermediate relay is not always possible to know.

The important part: if a deferred delivery error occurs after the initial acceptance, we detect it and notify you. In that case, a new eEvid.Cert will be generated, automatically invalidating the previous one.

Frequently Asked Questions (FAQ)

What happens if the recipient’s email address is invalid?
If the address is invalid, delivery fails immediately, no eEvid.Cert is generated, and you receive a notification explaining the error.

Does eEvidence guarantee that an email was delivered to the final mailbox?
No. eEvidence guarantees delivery to the mail server defined by the recipient’s MX records, just like any other SMTP-based service. Whether that server is the final inbox or a relay is not always visible.

What if the recipient’s inbox is full or the server is down?
In these cases, the delivery error is detected, the certificate is not generated, and you are informed of the failure.

Can an eEvid.Cert be replaced?
Yes. If a deferred delivery error occurs after initial acceptance, a new eEvid.Cert is generated, invalidating the old one.

Conclusion

Handling postmaster error messages is critical for ensuring the legal and technical reliability of registered email. eEvidence not only detects and processes these errors in real time, but also ensures that you are notified with clear information.

This means your business communications are always backed by valid, updated certificates that reflect the true delivery status of each message. With eEvidence, you can trust that your registered emails provide reliable and accurate proof of delivery, even in the face of server errors or deferred failures.