eEvidence at eFintechShow: Registered Email for Regulatory Compliance in Banking and Insurance

eEvidence took part in the last edition of the eFintechShow, a meeting focused on new business models in the financial sector, banking, and insurance.

For two days, participants shared success stories, analyzed trends, and discussed the main challenges facing the industry. eEvidence actively participated through sponsorship and a pitch delivered by CEO Carlos Ticó, where he emphasized the importance of regulatory frameworks affecting financial services and business models.

Regulatory Compliance: The benefits of registered email for financial institutions

In a highly regulated market like banking and insurance, it is essential that organizations can prove which communications were delivered to customers and when.

Traditionally, many financial institutions still rely on certified letters to deliver required information or documentation. However, this approach is costly, slow, and incompatible with today’s digital transformation.

Regulations are clear:

• Information must be delivered through a durable medium.
• Companies must be able to prove communication within required deadlines.

Through email—recognized by European directives as a durable medium—and more specifically registered email, compliance becomes easier and more efficient.

With eEvidence, institutions can:

• Prove pre-contractual and contractual terms were delivered.
• Certify termination notices and debt collection processes.
• Obtain immutable, timestamped proof of communication.

All this without requiring any action from the recipient.

The relationship with the client

Digital transformation in credit and insurance companies introduces both challenges and opportunities in customer communication.

In regulated environments, where there is a legal duty to inform customers, improper communication can expose organizations to heavy penalties and fines.

Traditional systems may certify communications, but they are:

• Expensive compared to digital alternatives.
• Slow and incompatible with modern digital channels.

Today, the key challenge is to provide services and products through the channels customers demand—without infringing consumer rights. Registered email ensures institutions can inform customers adequately and prove it before any third party.

FAQs about Registered Email in Banking and Insurance

Why is email considered a “durable medium” under EU law?
Because it allows customers to store, reproduce, and access the information unchanged for as long as needed.

How does registered email differ from traditional email?
Registered email provides legal proof of content, delivery, and timing, unlike standard email which can be challenged in disputes.

Can registered email replace certified letters?
Yes. It offers the same or greater legal validity at a fraction of the cost and fully supports digital transformation goals.

What risks do banks and insurers face if they fail to inform clients correctly?
Failure to comply may lead to regulatory sanctions, fines, or invalidation of agreements, creating financial and reputational risks.

Conclusion

The eFintechShow highlighted how financial institutions must balance regulatory compliance with digital transformation. eEvidence’s registered email enables banks and insurers to replace costly certified letters with a secure, cost-effective, and legally valid digital solution.